Mirato - Questionnaire Killer
Streamlining Compliance Through AI Innovation
An AI-powered tool that simplifies risk assessments by turning complex questionnaires into fast, automated workflows.
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Project Overview and My Role
As the Lead Designer of Mirato’s Questionnaire Killer, I spearheaded the development of a sophisticated, AI-driven B2B platform aimed at revolutionizing third-party risk assessments. This tool was meticulously crafted to minimize manual effort in due diligence by automatically addressing up to 93% of security questionnaires, and I was deeply involved from inception to launch.
During my tenure at Muze, I had the privilege to lead this initiative and am grateful to the team for their trust and collaboration throughout this challenging and rewarding journey.
This endeavor transcended traditional design tasks—it was a comprehensive challenge. From day one, I collaborated closely with PMs, engineers, and AI specialists, engaging in weekly iterations. My responsibilities encompassed designing two distinct interfaces (for vendors and assessors), meticulously architecting every flow, interaction, and interface detail from the ground up.
Simplifying Complexity
Security questionnaires are notoriously lengthy, repetitive, and governed by stringent compliance standards. They often necessitate extensive back-and-forth between third-party vendors and internal teams, leading to delays and frustration.
The Questionnaire Killer was designed to transform this paradigm, addressing multiple UX challenges:
How to ensure full audit integrity while crafting a simple and intuitive UI?
How to represent AI-generated evidence, confidence levels, and human feedback loops cohesively?
How to achieve this for two user types across a product with numerous modules and states?
Comprehensive Design for High-Stakes Workflows
The platform integrates AI-driven automations with manual workflows and process management:
Guided Onboarding: Assists users through initial steps.
Document Vault: Facilitates uploading and managing critical files like SOC 2, BCP, and security whitepapers.
AI-Powered Answering Engine: Trained on regulatory documents, it pre-fills answers with evidence and references.
Review and Approval Interface: Features structured inputs, clarifications, and feedback loops.
Assessor-Vendor Communication: Enables real-time refinement of responses.
Process Dashboard: Allows assessors to manage numerous due diligence tasks with filtering, sorting, and status tracking.
Each component was custom-designed—no templates, no shortcuts—ensuring support for dense data while maintaining a clean and navigable interface.
Automation with Accountability
Beyond UI achievements, this product serves as a high-impact automation solution for enterprise risk teams. Its results are noteworthy:
Reduced due diligence questions by up to 93%, thanks to AI-driven NLP.
Accelerated completion times for complex security questionnaires—transforming multi-day efforts into minutes.
Enhanced control validation and audit trails, with each answer backed by sourced evidence and real-time tracking.
Alleviated analyst fatigue, allowing teams to focus on substantive risk management rather than manual data handling.
Optimized for financial services and enterprise-scale TPRM programs, the Questionnaire Killer ensures unwavering regulatory accuracy.
From Launch to Lasting Impact
Successfully launched and adopted by key clients, including major players in finance and tech, the product received internal accolades for its clarity despite underlying complexity. It seamlessly managed workflows that are typically cumbersome and rigid.
This project stands out in my portfolio for its balance of complexity and usability. It adeptly handles extensive data points, legal frameworks, and human interactions—yet remains effortless to use. That epitomizes exceptional UX.
